I just ordered "The Real Business of IT" this past weekend and I'm looking forward to reading it. I heard lots of positive feedback and it appears to have numerous positive reviews.

http://www.gartner.com/it/products/research/media_products/REAL_IT/home.jsp

If you would like a preview Chapter 1 and Chapter 5 are available online. I'll post a review once I'm finished.

Gary Hoke